Dependability With Reliability

Call any time day or night!

  • Rapid response Service
  • Flat rate billing
  • 24/7  service
  • MAC/PC expert Support

Call anytime and leave a message if our Techs Don't Answer, our messages are checked every hour.

FAQs

Below are common questions we get from customers. Sometimes simple computer problems can be solved by checking cable connections or restarting your computer. Be sure to note any error messages you receive before calling our tech support to help us quickly diagnose your problem.

 

Q: Do you offer on-site service?
Yes. We only offer on-site and pick-up/drop-off service. All upgrades, repairs, maintenance and troubleshooting are performed on-site or as pick-up/drop-off.

Q: Do you offer free pickup and delivery of my Computer?
Yes. We offer free pickup and delivery in New Jersey.

Q: What types of data recovery services do you offer?
Some of the date recovery services we offer are the following:

  • Password Recovery
  • Unable To Boot
  • Unable To Run Or Load Data
  • Data Corrupted

Q: Is it cheaper to repair my computer or buy a new computer?

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

Q: Can I really get help 24 hours a day?

Of course you can. We're here for you 24 hours a day, seven days a week. you can contact us any time by calling (908)364-4487 We can have a Tech dispatched to your location anytime day or night. (Additional charges may apply for rapid-response emergency services or service outside of standard installation hours. Ask us for details.)

Q: Do you support computer products that weren't purchased from you?

Yes. We support computer products that were purchased from other manufactures or businesses. However warranties are not transferable.

Q: How do I know if I may need a new system?

Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs and it may not run the latest software you need.

Q: What type of computer do I need?

This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, CompuTech Support can build a new system for you at a reasonable cost.

Q: What types of systems do you offer?

We Have all Name Brands. However, CompuTech will work with you to build a system that fits your needs and budget.

Q: What types of data recovery services do you offer?

Some of the date recovery services we offer are the following:

Unable to boot

Virus attacks

Inaccessible drives

Unable to run or load data

Hard drive failure

Hard drive crashes

Even Fire & floods

Q: How do I know if I need an upgrade?

Do you find yourself fidgeting while Waiting for a program or Web site to load?
Is your computer too under-powered to run the applications you want to run today?

Is your hard drive too small to store all your "stuff"?

Does it take to long to load a web page or program?

If you can answer "YES" to any of these questions then maybe you need to Upgrade your computer.

Q: Is it cheaper to repair my computer or buy a new computer?

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

Q: What makes CompuTech Support different from other computer repair shops?

CompuTech Support provides one of the most complete computer service in the New Jersey area. Our methods are proven and carried out by Tech professionals. Our policy is to find the most cost-effective solution for our Clients, and to implement that solution to the Client’s complete satisfaction. We explain everything and follow up with all work performed. Our Clients are never confused or left in the dark as to what is being done. We are also the only computer shop in the area who offers Rapid Response Service 24hrs.

Q: How much will it cost to fix my computer?

Each Client’s situation is unique, but our policy is to provide you with the most cost effective solution while providing exceptional repair service. We offer various discounts also.

Q: I recently purchased a new computer, can CompuTech Support help me set it up?

Yes. Whatever system set-up you are facing, CompuTech Support can help you get up and running quickly.   From simple single user computers to complex multi-user networks, we offer cutting edge and cost effective solutions for all types of residential and business needs.

Q: What makes CompuTech Support Different?

Once we service your computer. As part of our commitment will setup remote access from our office to your home/office to trouble shoot remotely with your approval. A Small fee may apply depending on the services provided.

Q: How long will it take to do data recovery?

It depends on how damaged the data is but it’s usually for most Recovery 5 day’s or less.

Q: Do you offer free pickup & delivery to my home or Businees ?

Yes, It’s all part of the Service we provide.

Q: Do you offer some kind of maintenance for my computer to prevent and future problems?

Yes, That’s our most popular Service, We Custom design a maintenance agreement according to how you use your computer for Call to find out this month’s promotional offer.

Q: Why don't you Charge Hourly like everyone else?

We have found that it is Cheaper for the client. If we work on your computer for 20Min you don’t have to pay for the whole Hr. you only pay for just that 20Min.

Q: Do you warranty your work?

Yes, All New Custom computer & branded computers come with a standard 1 Year warr. & a 15 Day NO Fault Service phone Support.

Q: Do you have Pre-certified Computers?

Yes, We have all Kinds of Desktops & laptops to meet all our Clients Price ranges & Full 90 Day hardware warr.